Customer Testimonials

Below you will find what some of our customers say about our dealership. To add a testimonial of your own, submit it on the Customer Survey page.

"After years of hearing how the Springfield H-D® dealership was regarding customer service and just being nice, I went to Coziahr several times over the past several years. The moment you walk through the door, the difference between the two H-D® dealerships are quite obvious. I met with Lucas Randol who was extremely helpful throughout the entire process beginning to end. Everyone is sooo very polite and helpful. I haven't ridden in 20+ years so even my antiquated questions were answered professionally and without ridicule. The entire staff from Lucas, the business manager Mr. Berkey, Michele (aka Moose), Sterling in Parts, and Logan's detailed briefing at the end before I took off on my 2015 Road Glide Special was soooo very helpful, polite, and professional. Thank you Coziahr for excelling in customer service. The short trip from Springfield will always be worth it for me!! :)"Randy Wilson | Springfield, IL
"If you are looking to purchase a bike Coziahr is the place to go! Aaron went out of his way to get me the color and bike I wanted. Neil in parts helped me pick out the custom parts I wanted and got them installed. The ladies in clothing know their stuff and help you any way they can. Service was on their game to get my parts on promptly and answered any questions I had. Thank you Coziahr Harley-Davidson®! You all are #1 in my book!"Mike Dunkirk | Edinburg, IL
"Pleasant atmosphere, great sales team, especially Aaron. I recommend buying from him. He is very helpful and will work with you every step of the buying process. Customer satisfaction is his priority in my opinion and that speaks volumes. Not to take anything away from the rest of the staff they are top notch and will also attend to your purchasing needs with unmatched professionalism. So Kudos to Coziahr's dealership. You are an asset to the Harley-Davidson® family. Ride on brothers 'n' sisters."Joe Dooley | Taylorville, IL
"I have bought 3 new Harleys® since 2005 from CHD and I must say it has been a great experience. Travis Orr has sold me all 3 and is an stand up guy. He always knows me and my wife when we show up by name and that may not mean much to a lot of people but it does to us. Every time we show up my wife tells him no we are not buying another new one he always laughs and says, "we are here in case you change your mind." I have been to many dealerships all across the US and I must say that CHD has got them all beat in customer service and loyalty. The Coziahr family has a knack in hiring the right people for the job and in my opinion that's where the difference is. Sorry to CHD it took me so long to crow about them. LOL!"Tommy Morgason | Tower Hill, IL
"Just bought my third bike from CHD. I would not buy anywhere else! The staff does an amazing job and takes the time to go the extra mile regardless of the purchase, question or need. And they know you by name when you return. Another happy and awesome experience!"Cindy Russell | Decatur, IL
"By far the best dealership I've had the pleasure of doing business with. Wouldn't buy a bike from anywhere else. Coziahr H-D is the best."Anonymous | Mount Olive, IL
"Rich is the most friendly and open salesman I've ever dealt with. Jesse and Lucas in service were both knowledgeable and personable. Tony seemed very down to earth and easy to trust. Mo made the paperwork almost pleasurable. Overall a wonderfully attentive and eager to please collection of individuals. My thanks for making my entry into the world of Harley-Davidson® owners educational and a surprisingly painless process."Anonymous | Buffalo, IL
"Impressive does not begin to describe the customer service and the genuine friendly nature of the entire operation. From sales to service these folks are the best. Damn Fine Job!"Bart Lytel | Bellflower, IL
"Thank You to RJ and MO. They made my purchase of my 2007 Firefighter Edition easy. RJ was straight forward on the details of the bike before I came up to see it. MO made the financing easy, again straight forward on everything. Well worth the 2 hour drive in the snow."Bill Jodry | Martinsville , IL
"I've been looking at getting my first Harley® for a couple of months. When I arrived at dealership I was approached by Rich, your salesman. He was a great guy and enjoyed dealing with him as well as all the people I was introduced to after I found the bike I wanted. They were all very friendly people and eager to help and answer any question I had. Thanks for making my first Harley® buying experience great!"Allen Turner | Decatur, IL
"We just bought our first Harley® (07 FLHTCU). Our experience with the Coziahr staff was amazing, very professional, friendly, always willing to help with any questions. Never have I been around a whole store of employees who seem like they truly enjoy what they are doing!! Felt right at home!! Will always recommend anyone to Coziahrs!! I'll be back for more business and accessories!! Lonny and Debbie"Lonny Baker | Bloomington, IL
"I have had a couple of bikes, although I have never purchased one from Coziahr H-D I have purchased a lot of accessories from them. They just installed some new pipes, heavy breather on my 2012 Street Glide and I am very pleased with the work they have done! The whole staff is helpful and friendly! Thank you Coziahr H-D!!!!"Scott Finfrock | Sullivan, IL
"Great bunch of people! Would not buy a new Harley® any place else. Thanks again"Rick Robertson | Mt Zion, IL
"Bought my 2nd bike from Josh Peterson. Everyone from Josh, to Rich, to Lynn, to Neal & Tony, made this a painless process. There was no high pressure tactics used to get me to buy my bike, Rich was on top of everything as usual, Lynn helped get some parts off my old bike and onto to my new bike, and the parts we wanted they actually had in stock. We had a good Saturday afternoon buying our new 110th Anniversary Super Glide Custom."Karl Ziemer | Decatur, IL
"We recently got a Harley and we needed apparel. Your staff helped us out tremendously. My daughter can't wait to come back to shop. Thank you!"Nathan Oros | Warrensburg, IL
"Brian, (the sales manager) was very fair on my trade-in and my salesman was equally helpful in my used bike transaction. Thanks. "Tim Perry | Decatur, IL
"Love my new bike!"Tina Groenewold | peoria, IL
"Coziahr H-D is an outstanding dealership with friendly staff. They made buying my first H-D® a great experience."Jeremy Lovekamp | Athens, IL
"Every thing went smooth and [Robin] was more than willing to work with me to get the deal done. Service worked hard to help with other parts that were added."Charles Ballenger | Clinton, IL
"I was just looking for a new bike after experience horrible service at other dealers. I was greeted as soon as I entered and all my questions were answered on the spot, no having to wait while they found out. The sales were outstanding. After which I had a little trouble with my bike but service got it taken care of in a timely manner. Overall they have made a customer for life! Thanks for making my first Harley® a good buying experience."Matt Leach | Sullivan, IL
"Great ride to Forsyth from Peoria today for a great experience at Coziahr! Looking forward to our next visit! Aaron and Linda"Linda Carrick | Peoria, IL
"Job well done Coziahr!"Larry Ingram | Clinton, IL
"I was at a lose for a shirt for my daughter due to their odd sizing! Michelle assisted me with the shirt and some other needs! Was very happy with the experience!!!! Will be back! "Moose/mouse" my daughter LOVED the shirt! Thanks"Jeff Knodle | Hillsboro, IL
"Since I bought my new Fat Boy last year I've had nothing but good experiences at Coziahr's. From sales to service, you guys are the greatest! Customer service at your store is second to none!!"Todd Bottles | xx, IL
"Coziahr is the only reason I now own a Harley-Davidson® motorcycle. My wife and I were looking for anything big, we wanted a Harley® but knew we couldn't afford one. The first time I walked into Coziahr by myself I was just browsing and complete clueless on what I wanted. Immediately when I walked in I was greeted by Brian and he talked with me and answered all of my questions for a good 20 minutes, even offered to let me test drive some models. I knew I would come back after that experience. I started e-mailing several Harley® dealers in Illinois and Coziahr was the only one to respond. I started talking to Travis and Bryan about what I was looking for and what my budget was. My wife and I stopped in to look and test ride a couple of bikes to see what we liked. We immediately were greeting at the door and I asked for Travis and he was more than helpful. He got us on a couple of bikes to test out right away and as soon as we liked one we started talking numbers. Travis knew and remembered our budget and after a couple of minutes was able to get us the Road King we wanted for what we could afford. Everyone was so helpful we could not say no! Travis got us set up for financing and Rich brought it all home. We spent almost four hours there that day and almost every single employee working that day talked to us as if we were friends. I live in Springfield but will always drive those 30 miles to come back to Coziahr. Thank you to every one of the Coziahr team, you have created a lifetime patron. Thanks again."Jeffry Henschel | Springfield, IL
"It was a great experience. I didn't know that it would be as awesome as it was the day I purchased my bike, all of the staff is awesome."Derrick Allen | latham, IL
"Great job from everybody."Jennifer Brown | Latham, IL
"I can not begin to say how pleased I was with Coziahr H-D, they are the example of what a Harley® dealership should be like. I purchased a 2007 FXDL Dyna Low Rider on 2/29/12, this is my second Harley®, but the first I have had since 1986. Bryan Booth was my salesperson and he was much more interested in my needs than he was in making a sale. His personable and friendly nature made my purchase as relaxed and stress-free as it could be. Any question I had, he had an answer for me or found the answer out quickly. Even though I financed through my own credit union, I did have dealings with Rich in finance. Rich, like me, is an old Navy swabbie and it was good to share some stories with him. He is very professional in his position and had I financed through Eaglemark, I am sure Rich would have made that experience as easy for me as possible. Angela and Neil in parts were very helpful. Angela took care of a purchase of a windshield, back rest & pad and ensured that the work order for installation was handled with no sweat off my brow. Neil made sure my parts were sent to service to be installed and was very helpful with some of my questions. Justin, in service, made sure my parts were installed, and on completion went over the motorcycle with me. He was quick to answer any questions I had, even showing me how to set the clock. Andy in general merchandise is a sweetheart, she gave me a tour of that area and explained where sale items were and answered all of my questions. She also explained their customer rewards program. I have read reviews on Chuck's H-D, and I have been to Hall's in Springfield. If you are looking for a dealer where the customer is made to feel like they are important, then I strongly suggest a visit to Coziahr. Everyone I met there was friendly, polite and excited about me having the ride I wanted. They have a large selection of bikes to choose from, new and pre-owned. I live 30 miles away from them and on the day I purchased my bike the winds were gusting to about 50 mph. Because of the weather they even offered to bring my Low Rider down to me and pick up my trade... Now that is service! (I braved the winds though since I was anxious to ride my new bike) Kudos to everyone at Coziahr, it is people like you that make motorcycling fun and exciting."Charlie Bridges | Taylorville, IL
" My wife and I just purchased a 2010 Heritage Softtail. It was our first bike ever and they made our overall experience great. We bought the bike Dec 30 which was our daughters 23rd b-day. One of the men who came in on his time off to help with the purchase, I believe it was Rich, had come from the hospital, after the birth of his first grandchild. Now that's service! Thanks to everyone at COZIAHR!"Tadd Davis | Shelbyville, IL
"Bought our first Harley-Davidson® yesterday and the staff at Coziahr was just AWESOME!!! I've been going in there for ten years looking at and sitting on bikes and they are always ready to answer any questions even before I was ready to buy. When it came time to make the jump from a Suzuki to the Harley®, there was only one place to go! Thank you Coziahr and a special thank you to Robin, our salesman, who was always eager to help when we came in to browse. Also a big thank you to Rich for being so patient with us, answering our questions about financing and easing our minds. Again, thank you ALL for the wonderful experience. We know where we will get our next bike for sure!"Travis McCoy | Lovington, IL
"While traveling through Illinois on 8/27/11 (day 15 out of 16 of our 4k mile 11 state tour) my bike decided it didn't want to take me the rest of the way home. Had her towed to your service department that evening to be ready and waiting the next morning when service opened at 11am. Justin O'Connell took care of me right away. My hubby and I were packed up and back on the road home by 1pm. THANKS!"Kathy Williams | Bloomington, MN
"Sales/financing staff were great. Awesome inventory of new and used rides. Liked the "poker run" walk thru after purchase of a bike. Service shop area is HUGE and very clean. Decent selection of accessories/parts/gear. Will be going back for stuff even though its 40+ mile trip for me."Anonymous | Springfield, IL
"Rich, Travis, and Lynn were really helpful and pleasant to deal with. Lynn was detailed of going through the bike with me explaining certain things about the bike. Travis was helpful on getting the deal for me also. Rich explained things I needed to know with getting a new bike. I would also comment on the staff they are also helpful, and are people friendly. We always enjoy coming down to the shop."Anonymous | pekin, IL
"Have not bought a bike from you, but I have purchased many extras for my bike .Your dealership is by far one of the top for any purchases I make from here on. Friendly staff, and great place just to shop around."Anonymous | Le Roy, IL
"This is my first Harley® and the people at Coziahr's made me feel like family. The staff made me feel welcome, like I've known them all my life. That, to me, was the most important part of the sale. They took very good care of me like they did my father."Scott Yoakum | Decatur, IL
"I have been to a few Harley® dealers, but when I walked into Coziahr I was greeted by a salesman and welcomed to the store. I was never pressured or pushed toward a certain bike. I looked around and found what I was looking for. Robin was my salesman and gave me the utmost respect and great customer service. I was even more impressed after the sale. I will refer everyone I know to Coziahr. "Mark Rusher | Normal, IL
"I have been looking for the right bike for several months and was verbally committed to purchasing one. On that same night a good friend of mine told me about Coziahr in Decatur. So, I drove over the next morning and was thoroughly impressed with the atmosphere and professionalism of all the employees immediately! The bike I wanted happened to be on the showroom floor and was listed cheaper than the same bike at other dealerships! But I didn't buy because of price, though that helped certainly, rather it was the friendly service and information I received specific to the Dyna Super Glide. The 5 stop and shop card game was very unique and gave me the opportunity to become a part of the sales process. I will definitely recommend Coziahr to all my friends and I will personally be back for future purchases and services! Thank you so much. This is my first Harley® and I'm now a proud owner!"Scott Ketcham | Jacksonville, IL
"After searching several dealerships and websites for just the right bike. I found one at Coziahr Harley-Davidson. My wife and I were made to feel welcome from the get go. I found everyone there to be very courteous and helpful. Big thanks to salesman Bryan Booth and all the rest of the team who made us feel right at home. After many years of riding, and several Harley-Davidsons®, I am sure Coziahr Harley-Davidson is a place I will do business with again. Thanks for the great service so far!"Bryan Haddix | Chrisman, IL
" This was the second new bike we have bought at Coziahr and this one was for my wife . We both noticed how our salesman Travis Orr showed more concern that my wife got the right bike than he was about the sale. He really showed concern. A big shout out to Travis and the whole Coziahr team. we were very satisfied with the whole buying process."Edward Lawrence | Decatur, IL
"I HAVE A 2010 ULTRA THAT I HAD CAMS AND A SE TUNNER INSTALLED AT CHUCKS HARLEY-DAVIDSON IN BLOOMINGTON. THEY TOLD ME THAT IT WAS TUNED AND GOOD TO GO. WHEN I RODE THIS BIKE IT BACKFIRED, SPIT AND SPUTTERED, RAN REALLY BAD. WHEN I CALLED THEM AND TOLD THEM THEY TOLD ME THAT IT WOULD NEED TO BE DYNO TUNED. BUT THEY DO NOT HAVE A DYNO SO I WOULD HAVE TO GO TO A DEALER THAT HAD A DYNO. I TOOK MY BIKE TO COZIAHRS HARLEY-DAVIDSON AND THEY TUNED MY BIKE THE RIGHT WAY AND CHARGED ME ONLY $270.00. MY BIKE RUNS BETTER THAN IT EVER HAS. MY BUSINESS WILL BE COMING TO COZIAHRS."Anonymous | BLOOMINGTON, IL
"I just purchased my 5th Harley-Davidson® from Coziahr's on 1-26-2011. I am probably the hardest customer to please, but Bryan, Dylan, Lynn and Rich did everything they could possibly do, within reason, to make sure I was satisfied with this purchase experience as I was the past 4 times. The service department is excellent in my opinion. I have a pretty good idea when I am ready to purchase my 6th Harley-Davidson® where it will be from."David | Decatur, IL
"Hi, I was on a two week trip last July(2010) with 15 bikes heading to Utah from Canada when I had a flat Saturday night at 10:30pm in a rainstorm. I was the last in the group and got left behind on the side of the road! I got a hotel room and the next day looked for a H-D® that was open on a Sunday-to make a long story shorter i got a tow truck to haul me a 100 miles to your shop with an hour left before closing time at 4 pm. Your service staff gave me prompt and excellent service! The tire was on and road tested by 4:30. Yes, they stayed after closing to get me back on the road. Howie did a great job and was very thorough as well as being pleasant and personable. I see on your website he passed away in 2010... I'm very sorry to hear that. Your staff went above and beyond for me and it was much appreciated. I caught my group a day late in Colorado after a quick ride west. Sorry it took me so long to drop you a line! Thanks again!"Keith Finnigan | London, ON
"Today I made good on my promise to Chuck's Harley in Bloomington Ill. to buy my first bike from Coziahrs because of their "no test ride" policy. Also I didn't appreciate waiting 45 minutes for someone to approach me and then treat me like they didn't care if they had my business or not. From now on Coziahr's has all my business, and could give Chuck's lessons on customer service. Love being the newest member of the Coziahr family!! Great job guys."Todd Bottles | Normal, IL
"My wife and I purchased an 03 Electra Glide from Travis & Rich, being from the Indianapolis area, there are plenty of dealerships around; however, these guys are awesome. From the first phone call, to me taking the bike home these guys were great, customer service is definitely their #1 priority! I had a questions about a few things mechanically on the bike and when I got there they had it tore apart so I could see the inside of what my worries were, they go well above and beyond! Everyone there is super friendly and treated you like family, awesome place to do business! I will definitely be back when the time comes to buy my next bike! "Kyle & Monica Grandstaff | Brownsburg, , IN
"There are three Harley® dealers closer to my home than Coziahr Harley-Davidson. I'd rather drive the extra distance for the great customer service at your dealership. The ladies in Motorclothes® are outstanding!!!"Dewey Shaw | Minonk, IL
"Coziahr in Forsyth is simply awesome. Great, fun, and friendly staff. I bought a 2008 Wide Glide and they could not have treated me any better. Real people ride Harley's® and since I am new to these machines, I feel right at home thanks to all the friendly people at this Harley® shop!"John Wagner | Wapella, IL
"After Chuck's Harley in Bloomington refused to let me test ride bikes to see which one suited me, I came to Coziahr's and they let me test ride anything I wanted. Travis,Rich & Dylan were all a huge help answering questions I had. I've already told Chucks that my money and I would be going to Coziahr's. Thanks again guys and I'll see ya in March to order my new FatBoy."Todd Bottles | Normal, IL
"Everyone at Coziahr made me feel like family, even before I bought the bike. Travis, Rich, Angela, Judy, Dylan, John, everyone was a huge help and very friendly. The 09 Nightster was JUST what I was looking for and I wasn't pressured to go up to a Dyna as I have been elsewhere. After some time I settled on a few upgrades and parts I wanted, but I wanted to ride it home! Everyone was very understanding that I was home on leave from Okinawa, Japan, and I didn't have time to waste. Now that I'm back over in Japan, I'm just counting down the days until I can come home and ride it down to Vegas, a 1700 mile trip that I'm sure to LOVE. Thanks to everyone at Coziahr!!!"Jordan Collins | Macon, IL
"We recently purchased our second new Harley-Davidson® from Coziahr, the experience has not changed from the first. Outstanding! Thank you to everyone on the Coziahr Team, each of you know your stuff & we appreciate the respect you extend to us each and every time!"Anonymous | Monticello, IL
"I would like to thank the whole Coziahr family on my recent purchase of my new Street Glide. You went above and beyond to accommodate me in any way I needed. Travis is a top notch salesman. Rich, can't say enough about the job you did on the financing end and Lynn and Andy, Justin in service you guys are the best. I will tell anyone who wants a new bike this is THE PLACE TO GO!!! Deb and the whole Harley® family at Coziahr's is the best in my opinion. I will continue to service my bike with you guys and should I ever decide I need another bike, my wife would shoot me, I will be back to buy it from you guys!! Thanks again and keep up the AWESOME service!!!"Michael Valentine | Chatham, IL
"Little over a year ago I talked to Rich about a CVO Springer. I filled out the [finance] app., got approved for the bike. I told rich let me think about [it] and I'll get back to ya. I told Rich yeah, [I'm] approved but I am not ready to pull the trigger yet but, when I am ready I promised to buy a bike from Coziahr. Well, a year later H-D® comes out with the CVO CONVERTIBLE. The perfect bike for my style of riding. Went to Coziahr met Bob, a super guy, relaxed, straight forward no pressure. I talked to Bob and Rich, got my deal worked out and got my bike, "Crimson Red/Autumn Haze Grind paint. I am a proud owner and I kept my promise to Rich. Btw, this was my 1st new H-D® purchase and I am very happy thanks to both of you, Bob and Rich. -John L."John Leverenz | Divernon, IL
"I bought my first new Heritage Softail Classic in 2005.The salesman Travis has become a trusted friend through the years, so I bought a 2010 Electra glide limited. I have always been treated well by all the staff at Coziahr and though I shop at many Harley® dealerships, Coziahr is where I will continue to buy my bike. Thanks for making it possible for my wife and I to have many beautiful rides. Dave and Tracie Frazee"David Frazee | Decatur, IL
" Fri. 7-9-10 - Thanks to the employees at Coziahr Harley. You guys rock. Thanks Lynn & Howie. Did a great job on my Road king this morning. Man it rides like a new one. difference of night & day on the ride now. Thanks for the advice, and thanks for the great workmanship.I was treated well above what is called fair, you guys make what Coziahr is all about treating customer more than fair. Thanks again.Ride safe ride often!"GLENN BRUNSON | Sullivan, IL
"Everyone was very nice and so pleasant to deal with. Everyone treated me like family. I would like to thank everyone. My Heritage is a joy to ride, I enjoy it very much. Thanks again."Brent Schafer | Mendon, IL
"Had a small mix up with ordering and having installed a trailer hitch. We were well compensated for the error and we are back. In fact, we bought another bike for my grandson. Overall, we are pleased with Coziahr and will return and will recommend people go there."Harry and Judy Carter | Dalton City, IL
"Outstanding!! Front door to back & everywhere in between!!"Anonymous | Monticello, IL
"I should start by telling you I did shop around. But I kept coming back because of people like Travis, and Janet. They were always positive, proactive, and pleasant. This was going to be my first Harley® purchase, and so it took a great deal of patience as I sorted through the bikes to find the one that was "mine." I purchased an 04 Heritage Softail Classic from Coziahr's and it was by far one of the very best sales experiences I have had. Through all the questions and the delays Travis was the consummate professional. Damn fine job. I highly recommend these folks to anyone and would be more than happy to have my family purchase from them."Bart Lytel | Bellflower, IL
"Travis and Rich made this guy feel like a kid on Christmas Eve. I was so excited about my purchase of a new 2010 Electra Glide Ultra. The whole experience was great from start to finish. Everyone was polite and friendly. Will and already have recommended Coziahr to friends. THANK YOU COZIAHR!"Todd Collins | Macon, IL
"The entire sales staff is exceptionally friendly and patient. It took multiple visits and test rides to determine the bike that best fit me, and the sales staff was always accommodating. Travis, Bob, and Dylan were all a pleasure to deal with. Rich helped me find a great deal on insurance, and made the paperwork painless. Bryan in Parts helped me set up the bike exactly how I wanted it, and Brett in service and the technician who installed my accessories did a great job. I will definitely refer my friends, so they can enjoy the same high level of service that I experienced at Coziahr."Jim Keller | Forsyth, IL